FAQ


Please do not hesitate to contact us at info@jamieparkjewelry.com  if you have any questions or concerns about any of our products or your order.

Do you ship outside of the USA? 

Yes, we ship to countries all over the world everyday and LOVE our international customers! We offer express international shipping option with exclusive rates. Find out more here.

What is your returns and warranty policy?

Please visit our returns and warranty page.

Do you resize the rings?

We offer one free resize per order. Customers are responsible for the cost of shipping. Additional resizing services will incur service fees. We strongly advise that you accurately determine your ring size with our tools prior to ordering. To find your best fit, please refer to this ring sizing chart and follow the instructions. 

Do you accept custom orders?

We strive to make your online designing and buying experience as seamless as possible. Feel free to email us if you would like to begin designing a custom piece.A deposit may be required, especially if we will need to special order stones for your custom piece. Your deposit will go toward the total cost of your jewelry. Once your design has been approved and finalized, production will begin once payment has been received in full. Custom and personalized orders are not refundable. Production typically takes 3-4 weeks.

How can I care my jewelry? 

As our pieces are delicate in nature, they should be treated accordingly. Pieces with stones should be protected from impact or bending, as stones are meticulously and precisely set, and may pop out of their settings if shifted in any way.  

Jamie Park Jewelry has been exclusively designed and created to meet the highest standards of quality. To ensure the beauty of your jewelry we recommend the following:

Remove when exercising, showering, swimming or using chemicals, perfumes or hair care products. Clean with a mild soap and water solution, allowing the water to bead up, and then patting dry with a soft cloth. Store in a sealed plastic bag. Please contact us regarding any repairs due to normal wear and tear. Pieces with colored stones should not be cleaned with an ultrasonic machine, as this may cause the stones to become brittle or crack. For best results, have a professional jeweler clean your piece to ensure longevity.

Do you offer Wholesale? 

We are happy to work with online/offline retailers. Inquire at info@jamieparkjewelry.com with details.

Taxes

We collect local sales tax for any orders that ship to destinations within the State of Virginia.  This sales tax, if any, will be added to the cost of your order during checkout.

Do you offer custom Lengths of chains and bracelets?

We offer alternate standard lengths on any of our necklaces (16", 18", 20", 22" and 24").  Bracelets and rings may be customized to fit any wrist size. Please contact us at info@jamieparkjewelry.com to discuss pricing.