FREQUENTLY ASKED QUESTIONS

Each order is individually handcrafted. In order to produce your order with the highest quality standards, please allow us the listed production time specified on the product pages. Production time does not include shipping time. To view your current order status, please visit My Order Status.

Enjoy free UPS ground shipping. No minimum order required.  

DELIVERY TIME AND RATES

• UPS Ground with Signature Confirmation (3-5 Business Days) :  FREE

• UPS 2 Day Air with Signature Confirmation (2 Business Days) : $25

• UPS Next Day Air with Signature Confirmation (1 Business Day) : $59 

All orders are shipped to your shipping address using the UPS service you choose. Insurance, tracking and signature confirmation are included in the shipping costs. The carrier will require a signature from the package recipient.

We do not ship orders on weekends and holidays.

Jamie Park Jewelry is NOT responsible for lost or stolen items once declared 'Delivered' by the delivery service. Customers are responsible for entering the correct shipping information. Deliveries will be made according to those order specifications.  

Enjoy our special discounted DHL Express rates. No minimum order required.

DELIVERY TIME AND RATES 
• CANADA DHL Express (3-7 Business days): $40
• UK DHL Express (5-7 Business days) : $42

• EU DHL Express (5-7 Business days) : $46
• AUSTRALIA DHL Express (5-7 Business days) : $59
• REST OF THE WORLD DHL Express (5-7 Business days) : $69

IMPORTANT

• International customers are responsible for all import/customs/local tax fees that may be incurred upon receipt of your package. 

• Each country has their own system and rates. We are unable to receive the most current fees prior to shipping to each country.

• In some occasions, customs may delay delivery of some packages and Jamie Park Jewelry is not responsible for delayed delivery.

•  We do not refund postage for lost, unclaimed or undeliverable packages. If a package is returned as undeliverable/unclaimed, it is the customers responsibility to follow up with the postal carrier.

• Packages are marked with the value of the item as paid by the customer in legal accordance with the US postal regulations. We are unable to mark packages as a gift.

Jamie Park Jewelry ships FREE to military addresses using USPS Priority Mail. Transit times vary and are not guaranteed by USPS.

• PAYMENT

We accept Visa, MasterCard, American Express, Discover, Amazon Pay, Apple Pay, JCB, and PayPal. 

• LAYAWAY PAYMENT PLAN
We accept up to four monthly installments on items over $1000. The price will be divided equally between the months and we will create a private listing for each payment or send you a monthly invoice. Send us a convo to start your layaway plan.

Please note that there will be a $20 processing fee to start payment plans and a $50 cancellation fee will be charged if you decide to cancel your layaway plan. Layaway orders cannot be canceled once the order goes into production. The order production process will begin upon receipt of the final payment.

• BUY NOW PAY LATER

Unlike the long wait time of the Layaway, the SHOP Payment Plan utilizes our standard production time. Interest rates may apply.

Production time does NOT include shipping time. Most of our items are made-to-order. Please refer to Details on product pages to find more information.

Orders are processed pending availability and credit verification. Orders placed on Friday after 7:00pm US EST (Eastern Time) will begin processing on the following Monday.

Orders can be cancelled within 12 hours of purchase.

We will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional information for credit verification.

We collect local sales tax for any orders that ship to destinations within the State of Virginia.  This sales tax, if any, will be added to the cost of your order during checkout. 

Because all of our pieces are handmade to order, contact us with any questions prior to purchasing.

FULL REFUND ELIGIBILITY:

Merchandise must be returned within 14 days for a full refund.Merchandise must be in new, unworn condition. Merchandise must be returned in original packaging.Please contact usfor our return guide and a prepaid return label.

PARTIAL REFUND ELIGIBILITY:

Merchandise returned in worn or used condition and/or without the original jewelry box will qualify for a partial refund.Please see the restocking fee rates below.

RESTOCKING FEE RATES:

Missing original jewelry box and/or the certificate card. 10%

Returns within 15-30 days.(If return is dropped off and scanned by the carrier 15-30 days after delivery date.) 10%

Showing signs of wear. 20%

PLEASE NOTE:

Returns NOT accepted if return is dropped off beyond 30 days after delivery date.

Returns NOT accepted if the returned item is worn, used, resized, or items that have been damaged, or otherwise altered.

Custom-designed, personalized and/or sale items are final sale and can not be returned.All shipping is non-refundable.

A $10 return label fee will be deducted from your refund if you choose to use the label provided by us.

Jamie Park Jewelry reserves the right to refuse transactions, assess fees, and/or close accounts based on order or return behavior.

We proudly work with U.S. gems and gold suppliers only. They follow the US federal law and AGTA standards that commit to the industry of disclosure, transparency, and ethical practices.

GOLD

All of our gold is supplied from U.S. vendors committed to ethical sourcing and environmental sustainability. This includes recycled gold in some manufacturing processes certified by SCS Global Services Certifications.

DIAMONDS

Our diamonds are sourced from one of the largest diamond dealers in the U.S. These diamonds originate from mines in Canada, Australia, Russia and South Africa that follow strict labor, trade, and environmental regulations. Additionally, we only work with US diamond dealers as US Customs Service enforces the Kimberley Process requirements as diamonds enter US ports.

A single white diamond larger 0.5CT comes with a GIA certificate at free of charge.

We provide GIA certificates for salt and pepper or smaller diamonds upon request only. The service fee will be applied. Contact us for more info.

OTHER GEMSTONES FROM MIXED ORIGINS:

Rough material of different origins gets mixed together on the chain of supply long before it gets to our US suppliers. What we can do here is to make sure we only work with suppliers who follow KPC regulations. 

Lab-grown white sapphire - Thailand.

Sunstone - Oregon, USA.

Opal - Australia.

Turquoise - Australia, Chile, China, Mexico, USA.

Pearl - Japan, China.

If you do not see your size from the product page, please contact us for custom sizing service. Sizes above an 8 (US) or below a 4 will incur a $30.00 custom sizing fee. This service can only be purchased in conjunction with a new Jamie Park Jewelry item.

 General care:

Jamie Park Jewelry has been exclusively designed and created to meet the highest standards of quality. To ensure the beauty of your jewelry we recommend the following:

Remove when washing, showering, swimming or using any chemicals, perfumes, hair or skin care products.  Avoid making hard contact with solid surfaces. Pieces with stones should be protected from impact or bending, as stones are meticulously and precisely set, and may pop out of their settings if shifted in any way. It is also adverse to performing chores of certain kinds; mowing the lawn, hauling rocks or washing dishes.

Diamonds, lab-created and natural sapphires:

Diamonds and sapphires can be easily cleaned at home with warm water and a splash of any type of dish detergent that has degreasing ability. Do not use any detergent that contains moisturizers, abrasives or anti-static agents, as they will leave a residue and scratch the metal.

Soak the piece for 10 to 20 minutes, scrub gently with a soft toothbrush. Rinse thoroughly and then pat dry with a soft clean cloth. Store in a sealed plastic bag or a ring box. 

Ultrasonic and jewelry cleaners are usually safe for diamonds and sapphires.  

Emeralds, opal, moonstones turquoise, and pearls:

These gemstones should be handled and cleaned with extra care. Simply wipe with a clean soft cloth. Never use a steamer or ultrasonic and avoid any contact with chemicals listed above; it might cause permanent damage to the soft stones.