We appreciate the opportunity to serve you, and your satisfaction is our top priority. Please contact us if you have any issues with your purchase. We will be happy to assist. Because all of our pieces are handmade to order, contact us with any questions prior to purchasing.
Full refund eligibility:
- Merchandise must be returned within 14 days for a full refund.
- Merchandise must be in new, unworn condition.
- Merchandise must be returned in original packaging.
- Please contact us for our return guide and a prepaid return label.
Partial refund eligibility:
- Merchandise returned in worn or used condition and/or without the original jewelry box will qualify for a partial refund.
- Please see the restocking fee rates below.
Restocking fee rates:
- Missing original jewelry box and/or the certificate card. 10%
- Returns within 15-30 days.(If return is dropped off and scanned by the carrier 15-30 days after delivery date.) 10%
- Showing signs of wear. 20%
- Returns NOT accepted if return is dropped off beyond 30 days after delivery date.
- Returns NOT accepted if the returned item is worn, used, resized, or items that have been damaged, or otherwise altered.
- Custom-designed, personalized and/or sale items are final sale and can not be returned.
- All shipping is non-refundable.
- A $10 return label fee will be deducted from your refund if you choose to use the label provided by us.
- Jamie Park Jewelry reserves the right to refuse transactions, assess fees, and/or close accounts based on order or return behavior.